Shipping Information

We offer worldwide destination delivery options during checkout, where you will also be able to review your entire order, address and location before submitting your transaction.

Please note that all deliveries need to be signed for; you will be required to provide a signature when your order is delivered. The signature does not need to be of the account holder, just the person accepting the parcel. If you are not in when we try to deliver your goods, please specify a safe place or neighbour that your parcel can be left with.

Shipping Costs

Taxes and Duties

All orders sent to Europe, USA and Canada, additional country-specific import and customs duties, customs clearance fees and import sales taxes may apply. Please inquire about these fees with your local customs office. If any fees do apply, these will need to be paid by you.

Lost or Undelivered Items

Parcels are considered lost by our standard delivery service once they have been in the postal system for a period of 15 working days for UK orders, and 21 working days for international orders. Please note that we cannot dispatch a replacement, or issue a refund until this period of time has expired.

Wrong Addresses

We are not responsible for the lost of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We don't deliver to PO boxes. If you use a PO Box as the delivery address, we'll cancel the order and refund anything you've paid.

*Working days are Monday to Friday, not including public holidays in the UK and the country we're delivering to.